Frequent Questions

How do I order a brochure?
You can view a digital brochure online here. Alternatively you can call 0333 900 55 00 and select option 1.

Why have I not received my brochure in the post?
Due to the COVID-19 pandemic we have had to constantly make amendments to the brochure information. Once the pandemic has ended we will be able to send a final version to print that contains accurate information.

Where do you pickup from?
You can find a list of our current departure points here.

Why has my trip/holiday been cancelled?
There can be a number of factors why a trip/holiday has been cancelled, public health, lack of bookings, natural disasters, poor weather conditions.

Will I get a refund if my trip/holiday is cancelled?
Yes. We guarantee if Coach2Holidays cancels your trip/holiday you will receive a credit note or cash refund. Please see Terms & Conditions here for further details.

What time will my pickup be on the date of travel?
If your travel time is not already specified on your booking we will inform you within 3-5 working days of your pickup time.

Where is the Mystery Trip / Mystery Weekend traveling to?
As specified in the title this is a Mystery. To ensure this remains a mystery, drivers are only informed on the morning of travel and passengers will be informed after pickup. Locations are chosen at random and are weather dependent so we won’t leave you out in the rain.

Can you provide a booster seat for my child?
No. You can however provide your own child seat. If you choose to leave this on the coach during the day Coach2Holidays can not be responsible for the seat.

What age range is a child ticket?
A child ticket is 0-15 years of age unless specified otherwise in the trip/holiday description.

When do I need to pay the remaining balance on my trip/holiday?
Day Trips will need to be paid in full 7 days before the travel date. Short Breaks & Holidays will need to be paid in full 30 days before the travel date. Please see Terms & Conditions here for further details.

How do I pay the remaining balance on my trip/holiday?
You can view and pay for a booking on the My Account page. Alternatively you can call us on 0333 900 55 00 to pay via phone.

How do I make an amendment to my booking?
You can call us on 0333 900 55 00 and speak to one of our friendly representative that will be happy to help.

I am not happy with the service provided and would like to make a complaint?
You can raise a complaint in writing by using our Contact Us section here. All complaints will be reviewed by a Manager and necessary steps taken.